![]() ![]() The cookie is used to store the user consent for the cookies in the category "Other. Billings Clinic has decided to end conversations with Medforth Global Healthcare Education related to Medforth’s plan to open a medical school in Billings. This cookie is set by GDPR Cookie Consent plugin. ![]() Thank you, we are excited to share the news and are thrilled with Aircall’s quick growth.The cookie is used to store the user consent for the cookies in the category "Performance". With this fundraise, we can continue our mission of changing how professionals use the phone on a daily basis. Over the past year, companies of all sizes experienced an accelerated growth in their digital transformation, and at the same time, their customers increased their expectations around personalized and convenient service. Aircall’s cloud based phone solution modernizes the customer experience and enables support and sales agents to have smarter conversations. We always had the powerful drive to help millions of professionals create better communication between them and their customers. We are dedicated to ensuring that our investments in our technology will continue to empower professionals to have richer business conversations. We believe that three key focus areas drive customer interest, and loyalty. These focus areas are call analytics, conversational context, and speech recognition. These three themes will be implicated in Aircall’s product roadmap to deliver rich and insightful moments between our customers and theirs. With the funding from this recent announcement, we’ll be investing in improving our technology with new AI capabilities and additional productivity features for call centers, including machine learning, sentiment analysis, and insights. We are hoping that our work in improving our technology will positively impact the call center industry as a whole and show that investing in customer experience and partnerships help produce both productivity, and better moments through richer conversations. Read More: Raydiant Partners with Retail Analytics Platform RetailNext to Automate Occupancy Tracking for Retailers How are you seeing the contact center industry shift today and what are some key features and technologies that you feel are changing the game for this market? ![]() Over the past few years, changing consumer behavior and digital transformation have been driving innovation for contact center technology. CCaaS and UCaaS are emerging as the two core models, which opens the door for growth among cloud-based contact center solutions like Aircall. Productivity in communication is a cornerstone of competition for companies and brands, so any technology that prioritizes this, will be game changing for the market. We recognized this early on and built Aircall as an API first product that existing tools can be built on top of. Can you talk about the impact of AI on contact centers and how AI powered technologies will create a new mode of work? Olivier Pailhes, CEO at Aircall We believe the future of the market will be in developing application ecosystems with integrations that allow for any possible use case and fully customized usage within existing processes & workflows. The impact of AI is yet to become significant, especially in its widespread use, whereby it becomes pervasive in customer interactions and helps enrich or automate what can be, and focus conversations on the most interactive human to human moments. Read More: SalesTechStar Interview with Dana Bjornson, Chief Financial Officer, Mylo Can you share five major trends that you feel will dominate contact centers in the near future? Hence our roadmap and future investments. There are a few trends that are shaping the future of the call center. The first trend is the use of AI and machine learning. AI and ML have become a large part of customer service over the past year and continue to take the call center industry by storm. The second trend with a strong impact in our sector this year is hybrid and remote work. AIRCALL CRM 120M SACHS 1B TSEBLOOMBERG SERIES. ![]()
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